RETURNS SIMPLE AS 123

We believe returns should be as simple as placing an order and less hassle for the customer and for us.

1. No quibbles 30 days returns

If you do not like the item for any reason please return it to us in the condition received WITHIN 30 days of order date for a full refund including any postage paid. Customer pays to return the item to us.

2. Received the wrong item or item damaged on arrival

If you receive an item that does not match what you had ordered or is damaged when received please send us an email help@swankyswans.co.uk along with an image of the product / fault. We will provide a FREE Returns label to send the item back to us and offer the quickest solution possible.

3. We process returns within 1-2 business days of receipt into our office. If you have not received your refund / exchange within a reasonable time please contact us with order / returns proof of postage so we can investigate.

For returns details visit www.swankyswans.co.uk/returns

Shipping

NOTE: Our daily cut off time is 2pm, orders received after 2pm are sent next business day. We only dispatch orders on a business day usually Monday to Friday, excluding any public holidays.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.