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Why Shop At swankyswans.co.uk?
UK Saver Delivery . FREE UK Returns* . International Delivery . Loyalty Points

Delivery & Payment
UK Saver Delivery . Express Delivery . International Delivery . Customs . Payment

Returns
Free UK Returns . How to Return . Faulty Items . Refunds

Security & Privacy
Privacy . Terms & Conditions .

Why Shop At Swankyswans.co.uk?

Swankyswans.co.uk is your destination for great styles, super prices and fast delivery. We're online shoppers ourselves, and we have put a great deal of effort into developing a personal, easy-to-shop site that lets you shop your own way. If you haven't already been won over by the great shopping features and selection we offer, read on. We've made it easy to try us out, risk-free.

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UK Saver Delivery

Standard UK Delivery is £2.99, items should arrive within 2-3 business days. Most items will arrive with a tracked service. Once the item is shipped we will send you a dispatch email with your shipping information.

If you require your items urgent or for a specific date please use 'UK EXPRESS Delivery Next Working Day' option at checkout which is £4.99.
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FREE UK 30 Day Returns*

Shop with complete confidence at swankyswans.co.uk with our 30 day returns policy.

At swankyswans.co.uk we are always looking for ways to improve our service and stay one step ahead of the pack!

Customer confidence, reassurance and peace of mind always top our list when it comes to making sure our customers are 100% satisfied with their swankyswans.co.uk shopping experience.

Buying a new handbag should be a joyous occasion but we also understand the importance of allowing YOU to feel comfortable in returning items should the need arise. That's why swankyswans.co.uk is proud to offer our customers a 30 day returns policy . This means that you can buy a product with full confidence that you can return the item(s) up to 30 days after your purchase.

All we request is that the products are sent back in the original packing and the goods are in the same unused condition as when you received them.

Returns Instructions
To return an item please email us on help@swankyswans.co.uk or use the Contact Us form on the website. Please provide the following information:
1: Order Number
2. Reason for Return

If your item is within the 30 days returns period you will be sent a FREE Returns label and instructions to post the item back to us. If the order is beyond the 30 days returns period you will need to pay to return the item to us.
We can not reimburse your postage costs if you decide to pay for postage for items returned within 30 days.

If you would prefer to return your products directly, you may do so using the following address: Returns, SWANKYSWANS 10 Suffolk Street, Rochdale, OL11 1EG. In this case swankyswans.co.uk will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

NOTE: If the item is posted back to us WITHOUT the correct postage or the Returns label issued by us, Royal Mail will send us a 'Fee to Pay' Card which means we will have to pay a fee before Royal Mal will deliver the returned item to us. If we receive any items where we have to pay the fee to retrieve the item from Royal Mail we will deduct the amoutn paid by us to Royal Mail from your refund irrespective the reason for return.

Swankyswans Returns policy does not effect your statutory rights of cancellation or return.

Terms and conditions

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International Delivery
 
European Customers
Swankyswans.co.uk now delivers to customers outside the UK using Royal Mail International Signed For service. Europe standard delivery is £9.99 - 7-10 Working Days. Countries within this postage band are:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Republic of Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

International Customers
Swankyswans.co.uk now delivers to customers outside the UK using Royal Mail International Signed For service.
USA standard delivery is £9.99 - 7-10 Working Days.
Rest Of The World standard delivery is £9.99 - 7-10 Working Days.

 
The following is a list of eligible countries: Australia, Bahrain, Brazil, Canada, Chile, China, Colombia, Hong Kong, India, Indonesia, Israel, Japan, Korea, Kuwait, Malaysia, Mexico, New Zealand, Norway, Philippines, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Thailand, United Arab Emirates and United States.
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Loyalty Points

We would like to reward all our customers with loyalty points which you can earn and spend on the store. For every £1 spent on the store you earn 1 point which is worth 5p. The points are only accrued on product value and not on delivery charges. You need to have a minimum 100 points before you can use them for a discount against future orders. Points remain valid for 6 months and if another purchase is made the validity is extended for another 6 months. Points are only allocated once your order is confirmed 'Dispatched'. If an item is returned for a refund the points will also be deducted. You need to register with the site and use the same login when you place an order so you can collect points. Points cannot be transferred between accounts.

Example: £50 spent on swankyswans.co.uk will give you 50 points which means you will have £2.50 worth of points.

We reserve the right to change / remove any part of the points program at any time.
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Delivery & Payment
UK Saver Delivery - 2 - 3 Business Days

 
UK Saver Delivery is £2.99, items should arrive within 2-3 business days. Most items will arrive with a tracked service. Once the item is shipped we will send you a dispatch email with your shipping information.

If you require your items urgent or for a specific date please use 'UK EXPRESS Delivery Next Working Day' option at checkout which is £4.99. Items will be sent with a tracked service and should arrive Next Working day.

In the event of service interruptions or failures caused by events beyond the control of swankyswans.co.uk, packages will be delivered as fast as possible. Swankyswans.co.uk reserves the right to change or discontinue FREE UK Delivery or other promotions at its discretion.

Occasionally there may be times when something outside of our control prevents us from delivering as planned, so please review the information below.

Our FREE UK standard delivery promise applies to most items that are to be delivered to UK delivery addresses. Areas that may require additional transit time are portions of Scotland, Wales, Northern Ireland, Isles (including Shetlands, Isle of Man, Jersey and Guernsey), Cornwall, Northumberland, PO Boxes and BFPO addresses.

A signature may be required for some deliveries. If this is the case, an attempted delivery on the delivery date meets our delivery promise.

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EXPRESS UK Delivery - 1-2 Business Day

If you require your items urgent or for a specific date please use 'UK EXPRESS Delivery Next Working Day' option at checkout which is £4.99. The cut off time for Express delivery is 12pm. Any orders received after 12pm will be posted the following BUSINESS day and orders received before 12pm on any business day will be sent same day and should be delivered Next Business day. To Clarify Weekends, Bank Holiday's and Public holidays are not classed as Business Days.

In the event of service interruptions or failures caused by events beyond the control of swankyswans.co.uk, packages will be delivered as fast as possible.

Occasionally there may be times when something outside of our control prevents us from delivering as planned, so please review the information below.

A signature will be required for Express deliveries. If this is the case, an attempted delivery on the delivery date meets our delivery promise.

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International Delivery - 7 - 10 Working Days

Ordering from outside the UK? We deliver worldwide, including Europe, US, Canada and Asia. When at check out please select the correct zone fot your country. If the incorrect zone is selected the payment will be incorrect and this may delay your order.

When ordering internationally please ensure that wherever you have a postal or zip code you supply that at the checkout. This will aid quick and easy delivery of your order with the minimum of fuss. Incomplete or inconsistent delivery information can create issues for international delivery.

Customs & Duties


All applicable custom fees, taxes and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages.

Payment

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal payments. Orders will only be dispatched once payment is cleared. We do not have access to any card details on our systems. Card payments are processed by PayPal directly on our site. PayPal payments are also accepted.

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FREE UK 30 Day Returns

Shop with complete confidence at swankyswans.co.uk with our 30 day returns policy.

At swankyswans.co.uk we are always looking for ways to improve our service and stay one step ahead of the pack!

Customer confidence, reassurance and peace of mind always top our list when it comes to making sure our customers are 100% satisfied with their swankyswans.co.uk shopping experience.

Buying a new handbag should be a joyous occasion but we also understand the importance of allowing YOU to feel comfortable in returning items should the need arise. That's why swankyswans.co.uk is proud to offer our customers a 30 day returns policy . This means that you can buy a product with full confidence that you can return the item(s) up to 1 month after your purchase.

All we request is that the products are sent back in the original packing and the goods are in the same unused condition as when you received them.

If you would prefer to return your products directly, you may do so using the following address: Returns, SWANKYSWANS 10 Suffolk Street, Rochdale, OL11 1EG. In this case swankyswans.co.uk will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

Swankyswans Returns policy does not effect your statutory rights of cancellation or return.

Terms and conditions

  • Products must be in the unused condition that you received them and in the original box and packaging.
  • The 30 day returns policy does not apply to items that are faulty/damaged – such items will need to be returned in accordance with our faulty items returns policy.
  • You can return any items you purchased from swankyswans.co.uk for up to 30 days from the original purchase date.
  • Items with specific sell by dates are exempt from the 30 day returns policy.
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How To Return
  • We will happily refund or exchange any item purchased from swankyswans.co.uk
  • The customer will need to pay return postage costs if the item ordered is the wrong size or is deemed 'unsuitable'.
  • Returned goods must be unused and supplied with their original packaging
  • We cannot accept returns on clothing that have been personalised e.g. with name printing
  • When your refund is processed, the funds will be returned to the original payment method. If you have paid with card, we will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds.

To return an item please email us on help@swankyswans.co.uk or use the Contact Us form on the website. Please provide the following information:
1: Order Number
2. Reason for Return

If your item is within the 30 days returns period you will be sent a FREE Returns label and instructions to post the item back to us. If the order is beyond the 30 days returns period you will need to pay to return the item to us.
We can not reimburse your postage costs if you decide to pay for postage for items returned within 30 days.

If you would prefer to return your products directly, you may do so using the following address: Returns, SWANKYSWANS 10 Suffolk Street, Rochdale, OL11 1EG. In this case swankyswans.co.uk will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).


NOTE: If the item is posted back to us WITHOUT the correct postage or the Returns label issued by us, Royal Mail will send us a 'Fee to Pay' Card which means we will have to pay a fee before Royal Mal will deliver the returned item to us. If we receive any items where we have to pay the fee to retrieve the item from Royal Mail we will deduct the amoutn paid by us to Royal Mail from your refund irrespective the reason for return.

Swankyswans Returns policy does not effect your statutory rights of cancellation or return.

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Faulty Items

Unfortunately sometimes items can become faulty. If an items develops a fault please contact us or email help@swankyswans.co.uk with your order number, order date, description of the fault so we can resolve your query and provide a returns authorisation if required.
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Refunds

Unfortunately sometimes items can become faulty. If an items develops a fault please contact us with your order number, order date, description of the fault so we can resolve your query and provide a returns authorisation if required.
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